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Projects

Projects

Excellence in customer service is the goal of any successful business today. Ensuring you are accessible and open to all your customers, including people with disabilities, is what the Customer Service Standard is all about. Improving accessibility to your goods and services by removing and preventing barriers helps everyone.

Accessibility for Ontarians with Disabilities Act (AODA)

In June of 2005 the Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA). The legislation establishes standards for accessibility.

The first of those standards, the Accessibility Standards for Customer Service (Customer Service Standard), came into effect on January 1, 2008 and by January 1, 2012, every business in Ontario that provides goods or services to the public and other organizations and has at least one employee must be in compliance.

What will you have to do to comply?

By January 1, 2012, Ontario businesses and organizations will be required to:

Projects

Peel Halton Workforce Development Group received funding from the Ontario Trillium Foundation to offer PD to front line staff of new immigrant serving agencies. Three PD days will be offered over three years from 2012-2014.

The first PD day will be held on the 24th of September at the Delta Meadowvale Resort & Conference Centre in Mississauga. Participants will enjoy a rich agenda over a one day conference that will include two workshops - "Stress Management" and "How to Motivate Your Clients"; keynote speakers at this conference will present on "Diversity" and "The Green Jobs of the Future". Watch this space for more information about registration!

Projects

The popular PHWDG publication, "A Newcomer's Guide to Services in Peel & Halton", has been updated and revised. Over 100,000 copies of the new guide have been printed and are being distributed to all Peel and Halton stakeholders that serve new immigrants.The new guide was launched at 9:00 am on Friday December 4th at the Mississauga Convention Centre. The guide is targeted for use by newcomers who make Peel and Halton their homes. Special guest, Wendy Cukier, Associate Dean, Ted Rogers School of Management and Founder, Diversity Institute, Ryerson University spoke at the launch about, "The business case for diversity: fuelling individual success and Canada's competitiveness".  The new guide is available in four languages: English, French, Punjabi & Chinese.

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